Course Details:

21st Century Mitigation certification provides students insight on managing emergency claims from start to finish. It reviews each aspect of mitigation claims, including salvage, drying opportunities, determination of source and loss type, and strategies for customer satisfaction. It teaches consistency in emergency claim processes as well as the setup and verification of their completion. This creates alignment and an optimal claim experience for the customers. Sustainable restoration practices are expected as part of your services and drying results.  

This course teaches the application and technical skills to handle insurance claims and jobs in the restoration sector. 

This 40 hour course is intended to take your technician to the next level whether they are newer, or a seasoned veteran looking to develop their capabilities, learning new tricks of the trade and applying a consistent strategy to create a gap between them and the competition. This course includes 14 training modules. Each training module is 2.5 hours.

Upon achieving this certification, technicians will demonstrate they have the background to understand the procedures necessary to deal with water losses, sewer backflows, and contamination such as mold. 


Attendees will also learn:

  • Necessary equipment calculations and application of drying equipment

  • Equipment choices and types for the best drying results

  • How to calculate the equipment loads and balance electrical requirements

  • Apply their technical expertise in the Psychrometric realm

  • Identify the Category and Classes of water

  • The Science behind the drying – Psychrometry

  • Use of the psychrometric chart and how to determine the GPP

  • Vapour pressure differential and its impact on the drying cycle

  • Ensuring the documentation meets all drying requirements and is estimated accordingly

  • Drying hardwood and hard to dry items, mat placement and temperature controls


This course is delivered via live stream zoom, in person and is supported with on line learning videos – assessment tools are offered throughout the program to prepare project managers for their examination.

Examination includes a practical exam and written portion with a passing grade of 75% required to award certification.

Additional Fees:
$200.00 for Exam Fee per participant | $125.00 for Course Manual per participant

Course Policies / Expectations

  • Students on live stream courses must be on camera and have audio engaged, and must remain seen the entire session.

  • Attendance is mandatory to each and every session and will be monitored accordingly, with our strict adherence policy.

  • Only those who complete each and every session and complete the entire program will be provided certification at completion and passing of the exam.