Course Details:

21st Century Project Management Intensive Certification is designed to provide project managers with the tools, resources and skills to manage insurance restoration claims with confidence and accuracy using a defined process. This course will create and deliver implementation strategies from start to finish while defining the claims process. This course dives deep into initiation, planning, execution, monitoring, control and job closure. Great project managers are able to manage all job facets and set expectations with all material interested parties; this course delivers on current market drivers to ensure profits and technical expertise as the customers trusted advisor. 

Learn how to course correct when obstacles arise in drying of structural materials, write effective work orders that can be executed seamlessly!

Discussion and learning outcomes will support preventative measures in order to avoid timely delays, and payment of your files with an effective documented process. 

This course outlines the importance of providing your client with options to make the difference in effective management of every loss each and every time. 

This 40 hour course is intended to take your project managers to the next level whether they are a newer PM, or a seasoned veteran looking to develop their capabilities, learning new tricks of the trade and applying a consistent strategy to create a gap between them and the competition. This course includes 15 training modules. Each training module is 2.5 hours.

Project Managers must be able to close the sale with the customer, manage their time accordingly, communicate effectively, delegate, and deliver on their assigned roles and responsibilities. To understand how to apply these skills to restoration, Disaster Services Network created this Project Management program—the trail blazer course for project management training in this niche specialized industry.


Attendees will also learn:

  • Common pitfalls and how to overcome them

  • Defending their files to TPA’s, adjusters and reviewers

  • Apply their technical expertise in the Psychrometric realm

  • Improve techniques to best manage sub trades

  • Components of the claim lifecycle

  • Water, fire, and complex claims applying the science

  • Deliver on hard and soft project criteria


Within the outlined topics, are various modules that take a deep dive into the Intensive Project Management Program available for certification.

This course is delivered via live stream zoom, in person and is supported with on line learning videos – assessment tools are offered throughout the program to prepare project managers for their examination.

Examination includes a practical exam and written portion with a passing grade of 75% required to award certification.

Additional Fees:
$200.00 for Exam Fee per participant | $125.00 for Course Manual per participant.

Course Policies / Expectations

  • Students on live stream courses must be on camera and have audio engaged, and must remain seen the entire session.

  • Attendance is mandatory to each and every session and will be monitored accordingly, with our strict adherence policy.

  • Only those who complete each and every session and complete the entire program will be provided certification at completion and passing of the exam.

  • Starts November 18, 2024
    to March 17, 2025