DSN E-Learning

Conflict Resolution is designed to teach critical and effective ways to manage conflict not only in property claims but within the place of work and business. This class was designed to isolate the 4 types of conflict working with strategies to create a specified resolution process that can assist with meeting customer and insurer expectations.

This intensive training focuses on how to say no, how to engage a customer in a time of conflict to keep them on board, strategies for effective, efficient and timely management of the customer experience using comprehensive classroom training, to facilitate appropriate decision making within a property mitigation or restoration claim.