Course Description

This course focuses on providing technicians with basic knowledge and confidence to run a job with contents from start to finish. They will gain insight into processes, packing and other operational efficiencies in order to effectively document and manage contents claims using the most current industry guidelines. Knowing what products to use, packing materials and defining what is most important to the client can avoid impediments and make them feel at ease.

Course curriculum

  • 01

    Workbook

    • Contents: Basics 101 Workbook
  • 02

    Module 1: Introduction To Contents

    • Lesson 1: What Are Contents?

    • Module 1: Sum It Up!
  • 03

    Module 2: A Great Team

    • Lesson 1: The Contents Team

    • Lesson 2: Setting Expectations

    • Module 2: Sum It Up!
  • 04

    Module 3: Getting Ready

    • Lesson 1: Preparation & Preparedness

    • Lesson 2: Packout Materials & Supplies

    • Module 3: Sum It Up!
  • 05

    Module 4: Arriving on Site

    • Lesson 1: The Customer Interaction

    • Lesson 2: Safety First

    • Module 4: Sum It Up!
  • 06

    Module 5: Be in the Know

    • Lesson 1: Classify & Categorize Contents

    • Lesson 2: Contents Handling During Emergencies

    • Module 5: Sum It Up!
  • 07

    Module 6: Contents Processing & Cleaning

    • Lesson 1: Basics of Cleaning

    • Lesson 2: The Contents Process

    • Module 6: Sum It Up!
  • 08

    Module 7: Packing Contents

    • Lesson 1: Let’s Get Packing

    • Lesson 2: Let's Continue Packing

    • Lesson 3: Let’s Finish Packing

    • Lesson 4: Packing A Truck

    • Module 7: Sum It Up!