Course Description

This course is designed to provide Content Managers and Leads an advanced understanding of restoration techniques used in the core skills within contents processing to emphasize the best practices for efficiency and profitability, cleaning methods utilized in content restoration as well as organizational effectiveness of warehouse storage and time management skills.

Evaluation, Inventory, Packing, Cleaning and Deodorization are core topics covered in depth. Common problems and their solutions, including breakage and loss, productivity and efficiency as well as the complete basics of cleaning contents are covered as well.

Course curriculum

  • 01

    Workbook

    • Contents Lead: Divide & Conquer Workbook
  • 02

    Module 1: Now What? You’re the Lead

    • Lesson 1: Leadership Defined

    • Lesson 2: Keys to Success

    • Lesson 3: Should Know and Need to Know

    • Lesson 4: Initial Crew Survey

    • Lesson 5: Roles & Responsibilities

    • Lesson 6: Compliance and Standards

    • Lesson 7: You Do It VS. Others

    • Lesson 8: Lost Productivity

    • Module 1: Sum It Up!
  • 03

    Module 2: Site Safety

    • Lesson 1: Job Hazard Assessment (JHA)

    • Lesson 2: Personal Protective Equipment (PPE)

    • Lesson 3: Chemical Safety - Preparedness

    • Module 2: Sum It Up!
  • 04

    Module 3: Managing Odour

    • Lesson 1: 4 Principles of Odour

    • Module 3: Sum It Up!
  • 05

    Module 4: Inventory Processes

    • Lesson 1: Processing Methods

    • Lesson 2: Emergency Processing

    • Lesson 3: Determine Porosity Chart

    • Lesson 4: Documentation 101

    • Lesson 5: Damage & Breakables

    • Lesson 6: Determine Total Loss
  • 06

    Module 5: Cleaning Methods Based on Loss Types

    • Lesson 1: What Does the Standard Say? Cleaning Methods

    • Lesson 2: Cleaning Method Determination

    • Lesson 3: Clean Easy, Clean Maybe, or Dispose

    • Lesson 4: Classes of Fire

    • Lesson 5: Fire Contents Cleaning Methods

    • Lesson 6: Categories of Water

    • Lesson 7: Trauma & Asbestos

    • Lesson 8: Mold Affected Contents

    • Lesson 9: Tobacco Smoke
  • 07

    Module 6: Packout Based on Type of Loss

    • Lesson 1: Skillful Packing

    • Lesson 2: Fire Pack Outs

    • Lesson 3: Packout for Ultrasonic Cleaning

    • Lesson 4: Water Affected Contents

    • Lesson 5: Specialty Packing & Sorting

    • Lesson 6: Packing a Truck

    • Lesson 7: The Pack Back

  • 08

    Module 7: Finally…

    • Lesson 1: High Value Contents

    • Lesson 2: Storage Considerations

    • Lesson 3: Returning Contents

    • Lesson 4: The Push Back - Justify