Course Description

This course is designed to provide project managers and technicians to refresh their skills in the practice of contents recovery and processing from loss events such as fire and water. This course guides restoration workers through the process of contents claims and cleaning. They will learn how to properly handle and restore damaged contents from soft goods to hard contents. Specifically, they will learn important inventory, documenting, storage, and pack-back methods for cleaning.

Learn everything from how to properly receive the job to the return of the contents to the homeowner and all of the steps in between.

Course curriculum

  • 01

    Workbook

    • Contents Refresher: Demonstrate Your Knowledge Workbook
  • 02

    Module 1: The Site Introduction: Show What You Know

    • Lesson 1: The Site Introduction

    • Lesson 2: Things to Know About and Find Out

    • Lesson 3: The Process

    • Lesson 4: Keys to Success

    • Module 1: Sum It Up!
  • 03

    Module 2: Loss Type

    • Lesson 1: Categories of Water

    • Lesson 2: Classes of Fire

    • Module 2: Sum it Up!
  • 04

    Module 3: Standards & Expectations

    • Lesson 1: What Are Standards?

    • Lesson 2: Company Standards

    • Lesson 3: IICRC Standards

    • Module 3: Sum It Up!
  • 05

    Module 4: Listing & Inventory

    • Lesson 1: To Restore or Not to Restore

    • Lesson 2: Inventory & Options

    • Lesson 3: Photos and Documentation

    • Lesson 4: Unrestorable Contents

    • Module 4: Sum It Up!
  • 06

    Module 5: Cleaning

    • Lesson 1: T.A.C.T – Chemistry of Cleaning

    • Lesson 2: PH Scale

    • Lesson 3: Soft Goods

    • Lesson 4: Hard Contents

    • Lesson 5: To Clean or Not to Clean

    • Lesson 6: Cleaning By Hand

    • Lesson 7: Vacuums and Attachments

    • Vacuum Attachments

    • Lesson 8: Appliances & Electronics

    • Lesson 9: Ultrasonic & System Cleaning

    • Module 5: Sum It Up!
  • 07

    Module 6: Packing

    • Lesson 1: Supplies

    • Lesson 2: Box Calculations

    • Lesson 3: The Pack Back