Course Description

Documentation is the most essential part of getting paid. This course focuses on documentation requirements that will promote consistency amongst the technicians as well as provide provincial and mandated written correspondence. Specifics will include documentation through the emergency process, repairs and overall file requirements to ensure decision making is warranted and justified.

Course curriculum

  • 01

    Workbook

    • Documentation Workbook
  • 02

    Module 1: Fundamentals of Documentation

    • Lesson 1: What is Documentation?

    • Lesson 2: Inspection & Determinations

    • Module 1: Sum It Up!
  • 03

    Module 2: Staff Expectations

    • Lesson 1: Qualifications

    • Lesson 2: Technician Expectations

    • Lesson 3: Project Management Expectations

    • Module 2: Sum It Up
  • 04

    Module 3: 10 Components of a Perfect File

    • Lesson 1: Accurate Claim Information

    • Lesson 2: Arrival Information

    • Lesson 3: File Claim Set Up

    • Lesson 4: Meaningful Photos

    • Lesson 5: Site Data, Preliminary Determination

    • Lesson 6: All Readings

    • Lesson 7: Monitoring

    • Lesson 8: Goals, Completion Date

    • Lesson 9: Estimate Accuracy

    • Lesson 10: Payment, File Closed

    • 10 Components of a Perfect File

    • Module 3: Sum It Up!
  • 05

    Module 4: Administrative Procedures

    • Lesson 1: Initial Contact & Information Gathering

    • Lesson 2: Project Documentation and Recordkeeping

    • Lesson 3: Terms to Know

    • Lesson 4: Categories of Water

    • Lesson 5: Classes of Water

    • Lesson 6: Classes of Fire

    • Categories & Classes of Water

    • Classes of Fire

    • Module 4: Sum It Up!
  • 06

    Module 5: Documenting the Specifics

    • Lesson 1: Timekeeping and Logs

    • Lesson 2: Record Keeping and Retention

    • Lesson 3: Limitations & Deviations

    • Lesson 4: Equipment, Materials and Supplies

    • Module 5: Sum It Up!

  • 07

    Module 6: Project Monitoring

    • Lesson 1: Maintaining Accurate Logs

    • Lesson 2: Required Documentation

    • Lesson 3: Recommended Documentation

    • Lesson 4: Ongoing Inspections

    • Module 6: Sum It Up!