Course Description

Mitigation 101 teaches consistency in emergency claim processes as well as the setup and verification of their completion. This creates alignment and an optimal claim experience for the customers.  

This course provides the technicians the opportunity to manage emergency claims from start to finish. It reviews each aspect of mitigation claims, including salvage, drying opportunities, determination of source and loss type, and strategies for customer satisfaction.


Course curriculum

  • 01

    Workbook

    • Mitigation 101 Workbook
  • 02

    Module 1: Mitigation Part 1

    • Lesson 1: Starting the Process

    • Lesson 2: Our Responsibilities

    • Lesson 3: Categories of Water

    • Lesson 4: Classes of Water

    • Lesson 5: Contents Basics

    • Module 1: Sum It Up!

    • Mitigation Part 1 - Summary
  • 03

    Module 2: Mitigation Part 2

    • Lesson 1: Initial Inspection

    • Lesson 2: Meter Use & Purpose

    • Lesson 3: Contents Management During the Emergency

    • Lesson 4: All About Equipment

    • Module 2: Sum It Up!

    • Mitigation Part 2 - Summary
  • 04

    Module 3: Mitigation Part 3

    • Psychrometric Chart

    • Lesson 1: What is Psychrometry?

    • Lesson 2: Definitions

    • Lesson 3: Using the Chart

    • Lesson 4: Moisture in Materials

    • Lesson 5: Balanced Drying System

    • Lesson 6: Choosing the System – Open or Closed

    • Lesson 7: Chart Practice

    • Module 3: Sum It Up!

    • Mitigation Part 3 - Summary
  • 05

    Module 4: Mitigation Part 4

    • Initial Dehumidification Recommendations Chart

    • Lesson 1: Calculations

    • Lesson 2: Calculating & Managing Airflow

    • Lesson 3: Calculating Dehumidifiers

    • Lesson 4: Calculating Air Scrubbers

    • Module 4: Sum It Up!

    • Mitigation Part 4 - Summary