Course Description

Restoration 101 provides insight to insurance restoration work for the Project Manager Assistant (PMA) and administrative staff and teams to have a better understanding of all the factors that are involved with restoration. Students will be guided through the essentials of restoration, taking them through each facet of the emergency process and overall file requirements.

 Become proficient in what project management is. Understand the standards in the industry. Learn what insurance is and the roles in insurance. Elevate the skills that will help manage time wisely, communicate with purpose, and document the file skillfully.

With this course, Project Management Assistants (PMAs) and the administrative team will gain knowledge, tools, and strategies necessary to excel in managing and assisting with restoration claims.


Course curriculum

  • 01

    Module 1: Insurance 101

    • Lesson 1: What Is Insurance

    • Lesson 2: Insurance 101

    • Lesson 3: All About Adjusters

    • Lesson 4: All About Brokers

    • Lesson 5: What is Subrogation

    • Module 1: Sum It Up!
  • 02

    Module 2: Standards

    • Lesson 1: What are Standards

    • Lesson 2: Why Standards are Important

    • Lesson 3: Industry Standards

    • Module 2: Sum It Up!
  • 03

    Module 3: Communication with Purpose

    • Lesson 1: Types of Communication

    • Lesson 2: Decision Making

    • Lesson 3: Critical Thinking

    • Lesson 4: Negotiations

    • Lesson 5: Problem Solving

    • Lesson 6: Time Management

    • Module 3: Sum It Up!
  • 04

    Module 4: Administrative Procedures

    • Lesson 1: Initial Contact & Information Gathering

    • Lesson 2: Project Documentation and Recordkeeping

    • Lesson 3: Terms to Know

    • Module 4: Sum It Up!
  • 05

    Module 5: Documentation

    • Lesson 1: What is Documentation

    • Lesson 2: 5 Types of Documentation

    • Lesson 3: Project Management Expectations

    • Lesson 4: Technician Expectations

    • Lesson 5: Job JHA

    • Lesson 6: DSS

    • Lesson 7: L.C.C.C

    • Lesson 8: Change Orders

    • Module 5: Sum It Up!
  • 06

    Module 6: An Insight into Project Management

    • Lesson 1: What is Project Management

    • Lesson 2: Life Cycle of a Claim

    • Lesson 3: 5 Phases of an Emergency Project

    • Lesson 4: What is a Work Order

    • Lesson 5: Job Milestones

    • Lesson 6: Managing Multiple Insurer Programs

    • Lesson 7: Managing Multiple Trades

    • Module 6: Sum It Up!
  • 07

    Module 7: Loss Types

    • Lesson 1: Categories of Water

    • Lesson 2: Classes of Water

    • Lesson 3: Classes of Fire

    • Lesson 4: 7 Components of a Water Damage Claim

    • Module 7: Sum it Up!
  • 08

    Module 8: All About Estimating

    • Lesson 1: The 4 Knows of Estimating

    • Lesson 2: The Estimator's Role

    • Lesson 3: Emergency VS Rebuild & Getting Paid

    • Lesson 4: The Estimate Expectation

    • Lesson 5: The Claims Process

    • Lesson 6: Common Questionable Items

    • Lesson 7: Components of a Profitable Estimate

    • Module 8: Sum It Up!